Frequently Asked Questions
Everything you need to know about our farm-to-table treats.
How do you ensure the freshness of your products during shipping?
All orders from The Cherry Tree are packed in temperature-controlled, eco-friendly insulation with cold packs to ensure your food arrives as fresh as the day it was picked.
Where do you source your ingredients?
We pride ourselves on sustainability; 90% of our ingredients are sourced directly from local organic farms that practice regenerative agriculture.
What is your policy on returns for perishable items?
Due to the nature of fresh food, we cannot accept returns. However, if your order arrives damaged or late, please contact us within 24 hours for a full refund or replacement.
Do you offer options for specific dietary requirements?
Yes, our collection includes a variety of gluten-free, vegan, and nut-free options. You can use our shop filters to find products that meet your dietary needs.
How long will it take for my order to arrive?
We process orders within 1-2 business days. Standard shipping typically takes 2-3 days, as we prioritize express transit to maintain food quality.
Can I track my delivery in real-time?
Absolutely. Once your order is dispatched, you will receive a tracking link via email and SMS to monitor your delivery's progress to your doorstep.