Returns & Exchanges

At The Cherry Tree, we take pride in the quality of our artisanal preserves and savory snacks. If your order arrives damaged or fails to meet our freshness standards, we are committed to making it right through a refund or replacement.

Return Process

• 1.
  Contact Support

  Email our customer care team within 48 hours of delivery with your order number and a brief explanation of the issue.

• 2.
  Provide Documentation

  To assist our quality control team, please attach clear photographs of the product, packaging, and the batch code found on the label.

• 3.
  Review Process

  Our team will review your request within 2 business days to determine if a return shipment is required or if a direct refund is applicable.

• 4.
  Resolution

  Once approved, we will issue a full refund to your original payment method or dispatch a fresh replacement at no additional cost to you.